Copyright and content reports

What you can report

Copyright: material uploaded to, or made with, Philocoursa that copies your work without permission. Use the copyright notice below.
Other illegal content: anything else you believe breaks the law, such as content that defames, harasses or endangers someone. Use the illegal content notice below.
Breaches of our Terms of Service that aren't illegal: write to us at the same address.

Reporting copyright infringement

Send a written notice with the details below to our copyright agent.

Our agent for copyright notices is Blessed Land, attention: Copyright Agent, Nasr City, at the intersection of Abbas El Akkad St. & Mostafa El Nahas St., St. 1, Cairo, Egypt. Email: support@philocoursa.com.

Following the US Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)), your notice should include:

Your physical or electronic signature, as the copyright owner or a person authorised to act for them.
The copyrighted work you say is infringed. If there are several, a representative list.
The material you say infringes, with enough detail for us to find it: for example a copy of a downloaded file, the course or lesson title, or a quote from it.
Your name, postal address, phone number and email address.
A statement that you believe in good faith that the use isn't authorised by the copyright owner, its agent or the law.
A statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner.

A notice that knowingly misrepresents that material infringes can make its sender liable for damages.

What happens after a copyright notice

We review it promptly, remove or disable the material if the notice is valid, and tell the user.

We confirm that we received your notice. If it is complete and valid, we remove or disable access to the material, and we tell the user who uploaded or made it, with a copy of the notice. We may remove your personal contact details from that copy, unless the law requires us to share them.

If a notice is incomplete, we tell you what is missing.

If your content was removed: counter-notice

If you think we removed your material by mistake, you can send a counter-notice.

Send a counter-notice to support@philocoursa.com or by post to Blessed Land, Nasr City, at the intersection of Abbas El Akkad St. & Mostafa El Nahas St., St. 1, Cairo, Egypt. Following 17 U.S.C. § 512(g)(3), it should include:

Your physical or electronic signature.
The material that was removed, and where it appeared before it was removed.
A statement under penalty of perjury that you believe in good faith the material was removed by mistake or because it was misidentified.
Your name, address and phone number.
A statement that you consent to the jurisdiction of the US federal district court for the district where your address is, or, if your address is outside the United States, any judicial district in which we may be found, and that you will accept service of process from the person who sent the original notice or their agent.

We send a copy of a valid counter-notice to the person who sent the original notice. Unless they tell us within 10 business days that they have filed a court action to stop the infringement, we restore the material within 10 to 14 business days after we receive the counter-notice.

Wherever you live, you can also write to support@philocoursa.com and explain why you think the decision was wrong. We review every appeal.

Repeat infringers

We close the accounts of people who infringe copyright again and again.

When an account is the subject of repeated valid copyright notices, we close it in appropriate circumstances. We don't count notices that were withdrawn or successfully challenged by a counter-notice. Before we close an account for this reason, we tell its owner why, as our Terms of Service describe.

Reporting other illegal content

Anyone can report content they believe is illegal; tell us what, where and why.

To report content you believe is illegal for a reason other than copyright, email support@philocoursa.com. Following the EU Digital Services Act (Article 16), your notice should include:

Why you believe the content is illegal, with enough explanation for us to understand it.
Where the content is, for example a copy of a downloaded file, the course or lesson title, or a quote from it.
Your name and email address. You may leave these out if the report concerns the sexual abuse or exploitation of children.
A statement that you believe in good faith that the information in your notice is accurate and complete.

How we handle reports

We confirm receipt, decide carefully, and tell you the outcome.

We confirm that we received your notice, if you gave us an email address.
People, not automated tools alone, review each notice. We decide promptly, carefully and objectively.
We tell you what we decided and why, and how you can challenge the decision.
If we remove or restrict content, we tell the user who owns it what we did and why, and how to challenge it. They can write to support@philocoursa.com to ask us to review the decision.
Where content suggests a threat to someone's life or safety, we tell the authorities.

If someone often sends notices that are clearly unfounded, we may stop processing their notices for a reasonable period, after warning them first.

Contact point for authorities and users

One address for everyone, in English or Arabic.

Our single point of contact for authorities, including EU Member State authorities and the European Commission, and for users is support@philocoursa.com. You can write to us in English or Arabic. Our postal address is Blessed Land, Nasr City, at the intersection of Abbas El Akkad St. & Mostafa El Nahas St., St. 1, Cairo, Egypt.

For any other question, see our contact page.